Client Delivery Centre
I'd like to report a bug or error I've experienced when using the iVendi platform.
Customer Excellence
I'd like to book some training, learn more about platform features, or get help accessing my account.
iVendi Client Delivery Centre
In contrast to traditional service delivery, we prefer a more proactive approach where we measure, monitor and trend customer behaviour to pick up on queries or issues, and engage ahead of them developing into a more serious situation.
Our Client Delivery Centre leads in the area of automotive financial support, providing a collaborative and world-class service that maximises our expertise and resources.
Automated detect-and-resolve features offer a proactive support system that runs across the principles of customer engagement, technological innovation and continuous service improvement.
IT service management methodologies cement the principle that our services are not only robust, efficient and responsive, but also incredibly adaptive, progressive and notably efficient.
Customer Excellence
Our enhanced Customer Excellence Team, established in 2021, is designed to deliver a world-class experience for every iVendi partner, be it dealer, lender, broker or media company.
The team’s remit includes onboarding new customers with a comprehensive product training experience to create maximum value from the start, and help existing customers expand their success with additional products to help move their business forward.
The Customer Excellence Team also engages with customer partners and product teams to turn feedback into solutions that improve its products for all clients, as well as building relationships between iVendi and our customer base.
