News

The latest news from iVendi and the industry

News

The latest news from iVendi and the industry

New Support and Client Services Department created at iVendi

Thu, 18/04/2019

CDTeam _Apr 19

A new department has been created at iVendi to ensure that the company continues to deliver world class support to its customers through its current phase of growth.

The newly formed Client Delivery Centre merges the previous Product Support and Client Services Departments in to one team under Ian Jones, who has been named Client Delivery Manager.

Other new appointments made as part of the change include Kristian Owen and Andy Grant, who have been promoted to Team Leaders for Product Support and Client Services respectively.

Ian said: “We have created a Client Delivery Centre, in order to maximise the expertise and resources amassed from the two previously separate functions. The new combined team will enable us to provide a consistently excellent level of service as we continue to support an ever growing number of customers and products.

“It is all about progressing and resolving all the queries we receive quickly and effectively to create a positive experience for all iVendi customers.”

There are a range of e-mail addresses for different queries into the new department.

For all media company, manufacturer and lender product support please contact support@ivendi.com;

for all onboarding queries, dealer rate and parameter changes please contact clientservices@ivendi.com;

and for all other communication please contact clientdeliverycentre@ivendi.com

iVendi Team

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