We know that meeting and keeping up with new financial regulations can be quite a challenge. Consumer Duty can feel like a bit of a minefield and balancing outstanding customer experiences with compliance can sometimes feel like walking a tightrope.
That's exactly why we've created a new product range designed to act as a “single point solution” for dealers in meeting their Consumer Duty responsibilities.
Our view of Consumer Duty is that it is not just a question of meeting compliance but represents a genuine growth opportunity for dealers. If you are now working harder and more effectively to place customer needs first, as the FCA specifies, that should also result in better outcomes for your business. And we believe our new product range reflects this.
Our new Consumer Duty product bundles offer the perfect product mix.
Created to support dealers in meeting their requirements under the new FCA regulations, these product bundles include all of our latest product enhancements (link) and have been designed to satisfy the four outcome areas while aligning sales journeys with the three cross-cutting rules.
Dealers can easily upgrade their existing technology stack to a new package, which includes all the features they need - finance calculators, online and showroom finance checking, multi-lender quoting and submission, vehicle reservations, FCA and commission disclosure status, lender-specific product information, lender product videos, product suitability assessments, support services signposting for vulnerable customers, customer credit rating, stock engine, customer self-serve tools, online finance applications, iVendi’s Digital Deal, application interceptions and comprehensive management information.
Meeting Consumer Duty Requirements
For more information on how the right technology can help automotive dealers and lenders deliver good outcomes for customers and meet their regulatory requirements, watch the video or download our white paper below.
